My order shows 'Delivered' but I didn't receive my package.

Isn't that the worst? You're super stoked to get home and get that package then NO SHADES. NO BUENO. 

 

What is even worse? Once we hand over the package, we also hand over all control of it. Sucks to suck, right? FALSE. We have action items for you, then hit up mermaids@blenderseyewear.com confirming you completed the below. We'll hook it up.

Please note: More often times than not, this is human error and the package is found within the business day by following the action items.

 

  1. Confirm the shipping address entered at checkout is correct. 
  2. Confirm the tracking on this page says delivered: https://tools.usps.com/go/TrackConfirmAction_input 
  3. Contact USPS at the location associated with the last zip code on the tracking above: https://m.usps.com/m/POLocatorAction 
  4. Confirm with the location that they don't indeed have it 

 

If you can check off all of the above, let us know at mermaids@blenderseyewear.com the Mermaids will bless you for your endurance. 

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