The website says that they cannot find my order to start a return! How can I start a return/exchange?

We are so sorry you aren't happy with your purchase, but let's get this done! It is possible we were only given a phone number to send SMS updates to. No worries, go ahead and shoot us an email at mermaids@blenderseyewear.com to see if this is the case!

If it is, please wait 24 hours before initiating the return. Your email needs to sync with the returns system.

Listed below are the instructions to start a return or exchange after your email has synced!

https://blenderseyewear.returnly.com/ 

-Just enter the email you used to place your order, and click, "Start a Return."

-From there, we'll shoot you an email to initiate the process.

-We'll ask you a few questions about why you are returning the item.

-Then we'll issue you a return label.

-Once you finish the return on your end, you are immediately issued a store credit, feel free to shop with that!

-When we get your items back to the office, we'll go ahead and issue you the refund of the remainder of the credit! 

https://blenderseyewearhelp.zendesk.com/hc/en-us/articles/115002869528-Returns-Process