I filled out the snow warranty claim, now what?

What’s up Snow-getters!

Thanks for filling out the snow warranty claim! Now, that we have launched our 2018 and 2019 snow line, we are fully loaded and ready to get you back on the slopes. 

As mentioned in the terms and conditions, please have the following done in order to proceed with the snow warranty claim.

-Shipping must be completed via a trackable service and the tracking number will be required in the claim form. Customers will be paying for their own return label.

-Original order number must be visible on the outside of the package to avoid any delays in processing time. 

-All returned items should be placed inside its original microfiber pouch and packed tightly within a sturdy packing box.

-Once your item is received and approved at HQ, we will send you an invoice via email for the processing fee ($20).

-Customer will have three business days to review and to complete the invoice. If the invoice is not completed within this time, Blenders Eyewear reserves the right to ship back the package to customer sans repair. 

Once we receive your item in HQ, we will process the claim!

*Note*

If a claim has been filed for an item that is out of stock or discontinued, a list of substitute products will be presented to customer. Only items noted on list will be available for substitution. All substitutions are final. No exchanges will be accepted.