Common questions and support documentation

• Get In Touch
• My account is disabled or it says I don't have an account at all. What gives?
• Where can I find the closest retail store that sells some Blendz?!
• How does the Refer a Friend thing work?
• I want my company to do business with Blenders Eyewear.
• Blenders Eyewear Holiday Schedule
• Why do you have mermaids do your dirty work?
• The keyboard on my phone keeps going away on the website!
• Can my Street Team code be used on top of other discount codes?
• I'm part of the Street Team, how do I get paid?

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• The list of provinces/states doesn't show the providence/state where I live. Help!
• International Return Policy
• My package is stuck at customs, when will it be delivered?
• I put in the wrong address at checkout. What do I do?
• Are international orders subject to additional fees?
• Will I have to pay International Duties & Taxes?
• What courier does Blenders use for international shipping?
• What countries do you ship to?

• My debit/credit card isn't working, help!
• I forgot to add my email to my order, can I add it from the text updates?
• How long does it take to process my order?
• Did my order go through? I didn't receive an order confirmation email.
• I thought I placed an order, but now I am not 100% sure.
• My order status says 'Unfulfilled'. What does that mean?
• What should I do if I received the wrong item(s)?
• I am having issues accessing the website!
• I entered the wrong billing address at checkout! Can I change it?
• I'm having tech problems, what should I do?

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• What's the warranty process?
• What's your warranty on sunglasses?
• How to Clean your Blenders
• Which Snow Helmet size is best for my head?
• What are your products made of?
• What are the differences between each frame / series?
• Fit Guide
• What are the VLT ratings for your snow lenses?
• Are my Glass Lenses shatter proof?
• Are your sunglasses UV protected?

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• How do I sign up for the Rewards program?
• BOGO - There is only one item in my cart
• What is the VIP Program all about?
• How do I apply my reward points?
• How do I get a gift card?
• How do I use my Blenders Eyewear gift card?
• Will my discount code work on sale items?
• The website says my code is invalid. What should I do?
• How do I use my discount code?
• Can I use multiple promotions on my order?

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• How to return your product
• Does Blenders accept Returns & Exchanges?
• Exchange Process
• How do I track my order?
• The website says that they cannot find my order to start a return! How can I start a return/exchange?
• How long does it take to process my return?
• How long does it take for my order to arrive?
• What shipping company do you use?
• My order shows 'Delivered' but I didn't receive my package.
• I messed up my order or don’t need it anymore! Can I cancel it?

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