Order Status & Payment
- My debit/credit card isn't working, help!
- I forgot to add my email to my order, can I add it from the text updates?
- Did my order go through? I didn't receive an order confirmation email.
- How long does it take to process my order?
- I thought I placed an order, but now I am not 100% sure.
- I entered the wrong billing address at checkout! Can I change it?
- My order status says 'Unfulfilled'. What does that mean?
- I am having issues accessing the website!
- What should I do if I received the wrong item(s)?
- What is Afterpay and how do I use it?
- I get an error message when I enter my shipping & billing addresses. What's the problem?
- Why was I charged more than once?
- I'm getting a "Payment failed" error when using Afterpay
- Why was my order canceled?
- I just placed my order. Can I edit my items?
- Does your website save any sensitive information?
- I'm having tech problems, what should I do?
- I paid with Amazon Pay and included the wrong billing address! Can I change it?
- Can I pick up my shades that I ordered online in-store?